© 2025 Handel. All rights reserved.
(Last Updated: July 17, 2025)
At Handel (operated by Handel Group Pty Ltd, ABN 89 625 084 077), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Introduction
This policy applies to all personal information collected by us through our website, mobile application, customer service interactions, and any other channels where we interact with you. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. Contacting Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact our Privacy Officer:
Email: brett@handelgroup.com.au
Phone: 1300 344 973
Address: Suite 6, 20 Brisbane Road, Mooloolaba QLD 4557, Australia
3. Collection of Personal Information
We collect various types of personal information to provide and improve our Services.
3.1. Types of Information Collected:
- Identity Data: Your name, and for businesses, your ABN.
- Contact Data: Your residential or business address (for delivery/collection), email address, and phone number.
- Financial Data: Details required for processing payments (such as credit card information, which is handled securely by third-party payment gateways) and transaction history. We do not store your full payment card details on our servers.
- Order Data: Information related to your skip bin orders, including selected skip size, waste types, delivery and collection dates, and any special instructions you provide.
- Technical Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, device type, and usage patterns (e.g., pages visited, time spent on site, clicks).
- Correspondence: Records of your communications and interactions with our customer service team.
3.2. How Information is Collected:
- Directly from you: When you place an order, create an account (both residential and enterprise), fill out forms on our website, communicate with our customer service team, or subscribe to our newsletters/marketing.
- Automatically via our Platform: Through the use of cookies, web beacons, and similar tracking technologies when you browse our website. This also includes information from server logs and analytics tools (e.g., Google Analytics).
- From third parties: Such as payment gateways that confirm successful transactions, or analytics service providers who provide aggregated data.
4. Purpose of Collection and Use of Personal Information
We collect and use your personal information for the following primary purposes:
- To provide and manage our skip bin hire services, including processing your orders, arranging delivery and collection, and managing invoicing.
- To communicate with you regarding your orders, service updates, inquiries, and to provide customer support.
- To improve our website, services, and overall user experience by analysing usage patterns and feedback.
- To process payments and refunds securely.
- To comply with our legal and regulatory obligations, including tax and consumer protection laws in Australia.
- To manage and resolve any disputes or complaints effectively.
- To send you marketing and promotional communications about our services, special offers, and news, where you have consented to receive them or where permitted by law.
- For internal record-keeping, administration, and reporting.
- For Enterprise Clients: To manage your dedicated accounts, provide detailed operational reporting via the dashboard, and manage credit terms.
5. Disclosure of Personal Information
We may disclose your personal information to the following third parties for the purposes outlined above:
- Skip Partners: Our network of third-party service providers who physically deliver and collect the skip bins. This is essential for fulfilling your service requests and will include your delivery address, contact name, and phone number.
- Payment Gateways: Secure third-party payment processors (e.g., Stripe, PayPal) to facilitate your transactions.
- IT Service Providers: Providers of website hosting, data storage, analytics, cloud services, and other technical support services.
- Marketing and Advertising Partners: To help us promote our services, with appropriate data handling safeguards and only with your consent where required.
- Professional Advisers: Our legal, accounting, and other professional consultants.
- Regulators and Law Enforcement Agencies: Where legally required by law, court order, subpoena, or to protect our rights or the safety of others.
5.1. Cross-Border Disclosure: Some of our third-party service providers may utilise cloud-based infrastructure or have operations located outside Australia (e.g., for data storage, analytics). We take reasonable steps to ensure that any such cross-border disclosure complies with the Australian Privacy Principles, aiming to protect your personal information to a comparable standard.
6. Data Quality and Security
6.1. Data Quality: We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. We encourage you to update your information via your account or by contacting us if there are any changes.
6.2. Data Security: We implement robust technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure server environments.
- SSL encryption for data transmission during online transactions.
- Strict access controls and user authentication protocols.
- Regular security assessments and updates to our systems.
7. Accessing and Correcting Your Personal Information
7.1. Your Rights: You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, incomplete, or out-of-date.
7.2. How to Request: Please send your access or correction request in writing to brett@handelgroup.com.au. We will respond to your request within a reasonable timeframe (generally 30 days) and may need to verify your identity before processing your request.
8. Making a Complaint
8.1. How to Complain: If you believe we have breached the Privacy Act or an Australian Privacy Principle, please submit your complaint in writing to our Privacy Officer at brett@handelgroup.com.au.
8.2. Complaint Handling: We will investigate your complaint thoroughly and respond to you within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Cookies and Website Analytics
9.1. Cookies: Our website uses "cookies" and similar technologies to enhance your Browse experience, remember your preferences, analyse website traffic, and for marketing purposes. Cookies are small data files stored on your device. You can manage your cookie preferences through your web browser settings.
9.2. Analytics: We use third-party analytics services (such as Google Analytics) to help us understand how users engage with our website. These services collect anonymous information about your visit, which helps us improve our site's functionality and content.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and we will indicate the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.