Welcome to Handel! These Terms & Conditions ("Terms") govern your use of the Handel website, platform, and our skip bin hire services (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access or use the Services.

1. Introduction

1.1. About Us: Handel is a service operated by Handel Group Pty Ltd (ABN 89 625 084 077), with its registered business address at Suite 6, 20 Brisbane Road, Mooloolaba QLD 4557, Australia. Throughout these Terms, "we," "us," and "our" refer to Handel Group Pty Ltd trading as Handel.

1.2. Contact Details: For customer service inquiries, please contact us at 1300 344 973. For legal inquiries, please email brett@handelgroup.com.au.

1.3. Changes to Terms: We reserve the right to modify or replace these Terms at any time. We will notify you of any material changes by posting the new Terms on our website. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

2. Our Services

2.1. Overview: Handel provides an online platform that facilitates the booking, delivery, and collection of skip bins for waste disposal. We leverage a network of trusted third-party service providers ("Skip Partners") to perform the physical delivery and collection of the skip bins.

2.2. Service Area: Our Services are available within specific geographical areas as detailed on our Platform. We reserve the right to decline any order that falls outside our defined service areas.

2.3. Waste Types: Our Services are designed for the disposal of various waste types. By selecting a skip bin, you agree to comply strictly with our Waste Type Guidelines, which specify accepted and prohibited items.

3. Ordering and Payment

3.1. Order Process: To place an order, you will follow the steps outlined on our Platform, including selecting your skip bin size, waste type, preferred delivery date and location, and providing necessary contact information.

3.2. Pricing and GST: All prices for our Services are displayed in Australian Dollars (AUD) and are inclusive of the Australian Goods and Services Tax (GST) where applicable.

3.4. Payment Terms: Full payment for residential orders is required at the time of booking. For Enterprise Clients, agreed credit terms will apply as detailed in Section 7.

3.5. Payment Processing: We accept various payment methods as indicated on our Platform. Any applicable payment processing fees or surcharges will be clearly displayed before you complete your payment.

3.6. Order Confirmation: Upon successful payment, you will receive an on-screen confirmation and a detailed email confirmation containing your unique order number and summary of Services.

4. Skip Bin Usage and Your Responsibilities

4.1. Waste Type Compliance: You are solely responsible for ensuring that only permitted waste types are placed in the selected skip bin. You must refer to and comply with our Waste Type Guidelines for a comprehensive list of accepted and prohibited items for each skip category.

4.2. Prohibited Items: The following items are strictly prohibited from all skip bins: asbestos, liquids, food waste, medical waste, hazardous materials, chemicals, paints, tyres, batteries, gas bottles, and any other items deemed dangerous or non-compliant with local regulations. The discovery of any prohibited item will result in a contamination fee and may lead to the return of the skip bin to your premises.

4.5. Site Access: You must ensure clear, safe, and unobstructed access for our Skip Partners' vehicles for both delivery and collection at the specified location. This includes clear driveways, sufficient overhead clearance, and the removal of any vehicles or obstacles.

5. Delivery and Collection

5.1. Delivery and Collection Times: While we will endeavour to meet your preferred delivery and collection dates and time windows, these are estimates only. Exact times cannot be guaranteed due to unforeseen circumstances (e.g., traffic delays, vehicle breakdowns, adverse weather conditions, road closures).

5.3. Collection Request: It is your sole responsibility to request collection of your skip bin via our online platform when it is full and ready for pick-up.

5.4. Access for Collection: You must ensure the skip bin is readily accessible for collection by our Skip Partner on the scheduled collection date/window. If access is obstructed or unsafe, re-collection fees may apply.

5.5. Non-Delivery/Non-Collection (Your Fault): If delivery or collection cannot occur due to your clear negligence (e.g., access issues, incorrect information provided), applicable re-delivery or re-collection fees will apply and will be transparently communicated.

5.6. Non-Delivery/Non-Collection (Our Fault): In the event that we or our Skip Partners fail to deliver or collect the skip bin as per the agreed terms due to our fault or the fault of our Skip Partners, we will make every reasonable effort to resolve the issue promptly, including re-scheduling at no additional cost. Refunds for non-delivery or non-collection solely attributable to our fault will be assessed on a case-by-case basis, with a strong commitment to customer satisfaction and the fostering of future clientele.

6. Cancellations and Refunds

6.2. General Refund Policy: For any other refund requests not explicitly covered in Section 6.1 (e.g., issues with skip bin quality, service defects), each request will be assessed on a case-by-case basis. Our priority is exceptional customer service and resolving client needs effectively. If we or our Skip Partners are deemed at fault, we will provide appropriate refunds or alternative solutions.

6.3. Refund Processing: Approved refunds will typically be processed within [Specify X business days, e.g., 5-7] business days to the original payment method used for the order.

7. Enterprise Client Specific Terms

7.1. Account Creation: Enterprise Clients may create a dedicated account on our Platform to streamline their skip bin ordering, management, and reporting processes.

7.2. Credit Terms: Approved Enterprise Clients will be provided with specific credit terms, typically Net 30 days from the invoice date. All payments must be made strictly within these agreed terms.

7.3. Dashboard and Reporting: Enterprise Clients will gain access to a dedicated online dashboard for managing active and past orders, tracking skip bin statuses, and accessing basic reporting.

7.4. Contract Duration: Contractual arrangements for Enterprise Clients will be variable and dependent on the specific needs and scale of the customer. For most customers, the established credit account terms will be sufficient.

7.5. Multi-User Access: (If applicable, add details here regarding how enterprise accounts can have multiple authorised users).

8. Limitations of Liability

8.1. General: While we strive to provide reliable and efficient services, we are not liable for any delays or failures in performance caused by events or circumstances beyond our reasonable control (e.g., extreme weather conditions, traffic accidents, industrial action, acts of God).

8.2. Damage to Property: You acknowledge that the delivery, placement, and collection of a skip bin, particularly on private property, may carry inherent risks (e.g., minor scuff marks, indentations on driveways, damage to soft ground, paved areas, or underground services). While our Skip Partners will exercise reasonable care, you release Handel Group Pty Ltd from liability for any such damage unless it is proven to be caused by our or our Skip Partner's gross negligence. You are responsible for identifying and protecting any underground services on your property.

8.3. Compliance: You are responsible for ensuring that the placement of the skip bin on your property complies with all relevant local council regulations, by-laws, and any applicable state or federal laws.

9. Intellectual Property

9.1. Ownership: All content, materials, trademarks, logos, service marks, and software displayed on the Handel website and Platform are the exclusive property of Handel Group Pty Ltd or its licensors and are protected by Australian and international intellectual property laws.

9.2. Licence to Use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for the purpose of ordering and managing skip bin services as intended by these Terms.

10. Privacy Policy

10.1. Incorporation: Our Privacy Policy , available at Link, forms an integral part of these Terms and governs how we collect, use, store, and disclose your personal information. By agreeing to these Terms, you also agree to our Privacy Policy.

11. Disputes and Governing Law

11.1. Complaints Handling: Any disputes or complaints regarding our Services should be initially directed to our customer service team via our call centre. All complaints will be logged as a ticket and escalated internally as required for prompt and fair resolution by our dedicated team, including Mark (360) and Scott (Home) where necessary. We are committed to resolving issues in the background to best serve our clients' needs.

11.2. Governing Law: These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland.