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Check service eligibility on your property.

By continuing, you agree to the Gold Coast Terms & Conditions.

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Stronger Together, 
Gold Coast.

Stronger Together, 
Gold Coast.

Built around residents. Delivered by the city.

Eligible City of Gold Coast residents can access an on-demand bulky kerbside collection service through Handel, an authorised partner of City of Gold Coast. By choosing us, you are moving closer to a socially and environmentally responsible bulky items removal.

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Eligible City of Gold Coast residents can access an on-demand bulky kerbside collection service through Handel, an authorised partner of City of Gold Coast.
By choosing us, you are moving closer to a socially and environmentally responsible bulky items removal.
Collection Truck

WHAT WE DO

Divert your waste from landfill

Divert your waste from landfill

Start your eco waste management journey with FLEXiSKiP. We offer a practical, local skip bag solution for home DIY project, garden or shed clean-up, or general rubbish removal.

1 FLEXiSKiP service per Financial Year per eligible property
Within 10 business days

Delivered to your door

HOW IT WORKS

Using your FLEXiSKiP

1. Unpack when you are ready to use

Let's grab your FLEXiSKiP out of its satchel (it's super light) and lay it out flat, ready to be filled.

Unpack when you are ready to use

WHAT WE OFFER

FLEXiSKiP Collection

FLEXiSKiP Collection

When your FLEXiSKiP is full, it’s time to get it collected. You can submit your collection request at any time. Collections will be processed and occur within 1-10 days, but the exact day is not guaranteed.

Pickup within 1-10 business days

Estimated collection time

Request anytime

Weekends included

SERVICE DETAILS

Collection acceptances items

Here’s a quick guide to what we can and can’t take with our collection services.

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What we take

  • A penalty charge will be applied to customers who do not comply with the service Terms and Conditions.
  • FLEXiSKiPs are durable, but avoid overfilling.
  • Incorrectly filled and positioned bags may incur extra charges.
Soft flooring, tiles, bricks
Soft flooring, tiles, bricks
Such as timer, lino and those ugly retro tiles which have lasted the test of time.
Soft furnishings & Large furniture
Soft furnishings & Large furniture
Like cupboards, couches, desks, drawers and even the dog house.
Timber & Garden organics
Timber & Garden organics
Light garden waste including shrubs, grass clippings, twigs, and garden soil.
E-waste
E-waste
Microwaves, fridges, washing machines, toasters and more.

Remove all petrol before disposal.

Household items inc. single mattresses
Household items inc. single mattresses
Containers, newspapers, single mattresses, and other household waste.
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What we don't take

These rules ensure that the items are not contaminated and can be recycled.
Organics
Organics
Any type of food and putrescibles (likely to decay, spoil or putrefy).
Oils, solvents & paint
Oils, solvents & paint
Items such as paint, oils, solvents, poisons and chemicals.
Batteries or mobile phones
Batteries or mobile phones
All types of batteries and mobile phones, including vehicle batteries.
Tyres, asbestos & fibro sheets
Tyres, asbestos & fibro sheets
Asbestos, insulation, empty chemical containers, fibro sheets and tyres.
Construction waste
Construction waste
Waste from building and demolition sites.
Glass & Mirrors
Glass & Mirrors
Broken mirrors, glass panels, windows, and sharp glass fragments that may cause injury or require special handling.

FAQ's

You asked,
we answered

FLEXiSKiP is a practical, heavy-duty disposable skip bag, perfect for removing bulky household items that don't fit in your wheelie bin. It's an affordable and convenient alternative to a traditional steel skip bin.
Your FLEXiSKiP must be booked for collection within 30 days of delivery. Eligible Gold Coast residents are entitled to one FLEXiSKiP service per financial year.
It will be delivered by our local courier, if you're not home, they have authority to leave it at your door. Deliveries are completed within 10 business days of ordering.
No, but a collection must be booked within 30 days of delivery. After this period, a fee will apply and the skip will no longer be eligible for City collection. Residents will need to arrange collection directly with FLEXiSKiP or find an alternative disposal method at their own expense.
No problem, you don't need to be home. Our delivery team will place your FLEXiSKiP in a safe and accessible location on your property. Our collection drivers are experienced and don't require anyone to be present to complete the collection.
Your FLEXiSKiP must be placed
  • Within four (4) metres of the street kerb
  • Clear of any obstructions such as powerlines, trees, driveways, and parked cars
  • In an area with at least nine (9) metres of overhead clearance (e.g. not under power lines or overhanging trees)
  • Loaded so all material is contained inside the skip, not piled around it
Please follow these guidelines carefully. Attempting to move a filled FLEXiSKiP can compromise the bag's structure and may cause personal injury. Non-compliance may result in a failed collection and additional charges.
FLEXiSKiPs are built tough, but they do have limits. Do not fill above the top of the bag, and keep in mind the 1-tonne weight limit. Overfilled bags may be rejected at collection.
The $50 fee is a small contribution paid by users of the FLEXiSKiP service. It was introduced in response to significant growth in demand and rising waste management costs. The fee helps offset these costs and keeps the service available to more residents. For context, accessing an equivalent service privately would cost between $340–$350. The City of Gold Coast continues to subsidise the majority of the cost.
Visit the City of Gold Coast's Bulky Kerbside webpage for full details on the service fee.
I have not yet received my satchel:
You can cancel via phone, email, or online. A refund will be processed within 30 days.

I have already received my satchel:
  • Submit a cancellation request via phone, email, or online.
  • The satchel must be returned to a City-nominated location.
  • A refund will be processed within 30 days of the satchel being returned to the City.
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We understand that selecting the appropriate waste collection service for your home is crucial. At Handel, we are committed to delivering reliable waste management solutions tailored to meet your needs.

Get in touch - We're here to help
City of Gold Coast: 07 5619 5221
Ipswich City Council: 07 3130 0412
Townsville City Council: 07 4520 3307

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