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Kerbside Collection & Tip Voucher Program

Kerbside Collection & Tip Voucher Program

The choice is yours.

Developed to support everyday living across Townsville, this initiative delivers practical waste solutions with local delivery and smarter controls. It helps residents manage waste more easily, reduces dumping, and supports a cleaner, more resilient city.

COUNCIL SERVICE OFFERING

What large disposal options are available?

Townsville City Council offers more ways for residents to dispose of large household items.

Residents can choose between a FLEXiSKiP service or two Tip Vouchers for use at Council waste facilities, making it easier to dispose of large items such as white goods, mattresses and furniture.

This initiative aims to provide residents with greater choice and convenience, while supporting effective waste management and reducing illegal dumping across the city.

FLEXiSKiP
FLEXiSKiP

This heavy duty, 2 cubic metre bag, big enough to fit couches, mattresses, washing machines, bikes and other large items.

Tip Voucher
Tip Voucher

Tip Vouchers allow eligible residences two free entries to Council waste facilities, with up to 50kg of domestic household waste per entry.

Access your benefit in a few simple steps

Townsville residents can choose one free service per financial year to help dispose of large household items.
Choose either 1x FLEXiSKiP or 2x 50kg Tip Vouchers (terms and conditions apply):

  1. 1
    Check your eligibility

    Visit the website to confirm your address is eligible.

  2. 2
    Select your service option

    Follow one of the options below:

Option 1: FLEXiSKiP
Option 1: FLEXiSKiP
  1. Select FLEXiSKiP option
  2. Book delivery (arrives within 10 business days)
  3. Fill the bag within 14 days
  4. Book a collection (collected within 1-10 business days)
Option 2: Tip Voucher
Option 2: Tip Voucher
  1. Select Tip Voucher option
  2. Voucher sent to your email
  3. Take it to Council waste facility
  4. Show voucher and proof of residency

Get help if needed: Call 07 4520 3307 (Monday-Friday, 8.00 am-5.00 pm) for assistance.

WHAT WE DO

Divert your waste from landfill

Divert your waste from landfill

Recycling household waste is easy with FLEXiSKiP. We offer a practical, local skip bag solution for home or shed clean-up. Once collected, we sort the contents of your FLEXiSKiP and divert any recyclable items from landfill.

1 FLEXiSKiP service per Financial Year per eligible property
Within 10 business days

Delivered to your door

HOW FLEXiSKiP WORKS

Using your FLEXiSKiP

1. Unpack when you are ready to use

Let's grab your FLEXiSKiP out of its satchel (it's super light) and lay it out flat, ready to be filled.

Unpack when you are ready to use

WE’RE READY TO COLLECT

FLEXiSKiP Collection

FLEXiSKiP Collection

When your FLEXiSKiP is full, it’s time to get it collected. You can submit your collection request at any time. Collections will be processed and occur within 1-10 days, but the exact day is not guaranteed.

Pickup within 1-10 business days

Estimated collection time

Request anytime

Weekends included

ELIGIBLE ITEMS

Acceptance Criteria

What we take

  • Fridges and freezers;

  • Furniture, including mattresses (must fit in the FLEXiSKiP; max. 2 mattresses per property).

  • Electronic waste (including cords and computers);

  • Hot water systems;

  • Sinks;

  • Toys, bicycles, and sporting goods (including outdoor play equipment that fits within the Receptacle);

  • Tin and scrap iron;

  • White goods (washers, dryers, stoves, and similar household appliances); and

  • Wood products.

What we don't take

  • Bricks and concrete;

  • Car, truck, or machinery parts, and tyres;

  • Commercial and builders' waste;

  • Gas bottles;

  • Glass and mirrors;

  • Hazardous waste (for example, chemicals, oil, and asbestos);

  • Household waste that would normally go in a residential refuse or recycling bin (including food scraps);

  • Liquids, including paint and oil;

  • Vegetation and green waste (collected separately via Principal's free year-round green waste drop-off at Resource Recovery Facilities);

  • Any other item that may present a risk to safety, or that would breach work health and safety manual handling requirements.

FAQ's

FLEXiSKiP.
You asked,
we answered

FLEXiSKiP is a practical, heavy-duty disposable skip bag, perfect for removing bulky household items that don't fit in your wheelie bin. It's an affordable and convenient alternative to a traditional steel skip bin.
A collection must be booked within 14 days from the date the skip was delivered. After this, a fee will apply and the skip will no longer be eligible for free collection. Residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
Your FLEXiSKiP will be neatly packed into a recyclable satchel with terms and conditions, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive via your local courier, who will have authority to leave the package at your front door or safe and accessible location on your property if you’re unable to sign for it. Deliveries can take 7-10 business days from ordering.
Each eligible residental property can book one FLEXiSKiP kerbside collection per financial year.
Simply click on request a collection and enter your address. Keep your camera handy as an image of the bag is required for a collection request.
A collection must be booked within 14 days from the date the skip was delivered. After this, a fee will apply and the skip will no longer be eligible for collection. Residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
No problem, you don't need to be home. Our delivery team will place your FLEXiSKiP at your front door or a safe and accessible location on your property. Our collection drivers are experienced and don't require anyone to be present to complete the collection.
Your FLEXiSKiP must be placed
  • Within four (4) metres of the street kerb
  • Clear of any obstructions such as powerlines, trees, driveways, and parked cars
  • In an area with at least nine (9) metres of overhead clearance (e.g. not under power lines or overhanging trees)
  • Loaded so all material is contained inside the skip, not piled around it
Please follow these guidelines carefully. Attempting to move a filled FLEXiSKiP can compromise the bag's structure and may cause personal injury. Non-compliance may result in a failed collection and additional charges.
FLEXiSKiPs are built tough, but they do have limits. Do not fill above the top of the bag, and keep in mind the 1-tonne weight limit. Overfilled bags may be rejected at collection.
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We understand that selecting the appropriate waste collection service for your home is crucial. At Handel, we are committed to delivering reliable waste management solutions tailored to meet your needs.

Get in touch - We're here to help
City of Gold Coast: 07 5619 5221
Ipswich City Council: 07 3130 0412
Townsville City Council: 07 4520 3307

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